Last updated: 16 October 2026
Overview
This Refund & Cancellation Policy applies to all services purchased from Optin Digital, a partnership firm based in Indira Nagar, Lucknow, whether paid by bank transfer, UPI or through the online payment gateway on optindigital.in. Because our services are digital and involve time and skilled work from the day they begin, refunds depend on how much work has been completed.
Cancelling Monthly Services
- Monthly services such as SEO, Google and Meta Ads management, social media marketing and email marketing can be cancelled at any time by email to optindigital.in@gmail.com.
- Please inform us at least 7 days before your next billing date. The service will continue until the end of the current paid cycle and will not renew after that.
- Fees for a billing cycle that has already started are not refunded, as work for that period is already planned and in progress.
- If you cancel after a renewal payment but before any work for the new cycle has started, the renewal amount will be refunded in full.
Cancelling One-Time Projects
- Before work starts: if you cancel before we begin work, your advance is refunded in full.
- After work starts: we refund the advance after deducting the value of work already completed, such as planning, design or development done up to the date of cancellation. We will share the details of completed work with you.
- After delivery or launch: once the project has been delivered, approved or made live, the payment is not refundable.
Non-Refundable Items
The following are not refundable under any circumstances:
- Advertising spend paid to Google, Meta or any other platform, including amounts already spent on live campaigns.
- Third-party purchases made on your behalf, such as domains, hosting, premium themes, plugins, software subscriptions and stock images.
- Work that has already been completed, delivered or approved.
- Free audits, consultations and proposals.
When You Are Eligible for a Refund
A full or partial refund will be issued in these cases:
- You were charged twice for the same invoice, or charged an incorrect amount.
- You paid for a service that has not yet started and you cancel it.
- We are unable to provide the service you paid for.
How to Request a Refund or Cancellation
- Email optindigital.in@gmail.com from your registered email address, or contact us on +91 70177 83048.
- Share your name, business name, invoice or payment reference, and the reason for the request.
- We will acknowledge your request within 2 working days and confirm the outcome after reviewing it.
Refund Processing Time
- Approved refunds are processed within 7 to 10 working days from the date of approval.
- The amount is returned to the original payment method, such as the same card, bank account or UPI ID used for payment.
- After we process the refund, your bank or card provider may take a few additional working days to show it in your account.
Payment Disputes
If you notice a payment you do not recognise or believe you were charged in error, please contact us first. Most issues are resolved quickly once we receive the payment details.
Changes to This Policy
We may update this policy from time to time. The version published on this page at the time of your payment will apply to that payment.
Contact Us
If you have any questions about this policy, please contact us:
- Optin Digital (a partnership firm)
- Address: Flat No. 2, 3rd Floor, Regal Plaza, CP 103, Munshi Puliya, Indira Nagar, Lucknow, Uttar Pradesh 226016, India
- Email: optindigital.in@gmail.com
- Phone / WhatsApp: +91 70177 83048
- Office hours: Monday to Saturday, 10:00 AM to 7:00 PM